Typical commerical subjects are :
Client orientation
Companies and their employees agree that the client and the relation with that client is essential. Still often employees at all levels lose the client focus too often or don't know how to react appropriately in certain situations. In this programme, we put the focus back on the client and help your employees to have a natural client oriented reaction in all situations.
Smart selling
A Sales training programme for young commercial talents or experienced sales people who wish to refine sales skills and obtain better results. Sales people will acquire a better perception of themselves, the sales process and tools.
We offer "Smart Selling Skills" on a "beginner" and "advanced" level.
Solution selling
Many companies make the paradigm shift from selling products and boxes to selling services and solutions. This requires a totally different attitude and approach of the sales force. In this training we learn the salespeople what this change means. They exercise how to approach their client and sell differently.
Account management
As clients grow bigger, account management becomes more important. The account manager coordinates all communication and interactions between client and supplier. It is a job that requires diplomacy, better communication skills, project and people management skills. This programme will help your sales people to develop as account managers.
Consultative selling
Some companies take the solution selling and account management to the ultimate level of consultative selling. The consultative sales people help their clients to make the best decision and maximize their own sales results through a partnership with mutual trust. This is a very fine balance, that can add considerable value both for yourself and the client. It also requires superior skills and integrity. We learn your sales force to build this relation of trust with their customer.
Commercial telephone skills
A phone call is the first contact many people have with your company. It is your business card. You will learn to know your own telephone style and you will receive many tips and tricks to refine your telephone skills. Moreover you will learn to cope with difficult situations on the phone.
Prospecting
The training "Prospecting for professionals" is ideal for new commercial talents who wish to acquire a solid basis in order to prospect in a professional way and for experienced sellers who wish to refine their working method to prospect more efficiently.
Prospecting B2B
In a business environment, prospecting becomes even more important in difficult times. In this training particpants will improve their skills in obtaining a visit more often and improve their results.
Field coaching
Coaching people in a field job requires a specific approach. Our trainers have a wide experience in that area and will help your sales managers to become better coaches for their field personnel.
If you would you like any information on these or other training subject, please contact us. We will be gladd to help you.