Communication Training
Our training and coaching programmes are always tailor made to the needs of the organisation and the individuals. Typical subjects are (click on a subject for more info):
Body language
Body language is often underestimated in communication. We know that the impact of communication is made up of 55% body language and only 7% of the impact results from the actual spoken words. And yet we spend most of our time focused on what we want to say instead of how we want to say it.
During this training session we will look more deeply into body language. Not only will you learn how to interpret body language, you will also see how to influence your customers and colleagues through the right use of body language, eye contact and intonation. The richer the resources which you can draw upon, the more efficient your contact will be with other people and the easier it will be to obtain the results that you want.
Communications skills
The aim of this training is to give participants an insight in communication and how they can influence their own way of communicating.
- It is impossible to ‘not’ communicate
- Rules and techniques of communication
- Insight into the communication process and the problems that can result from it
- The way in which something is communicated is more important than the content of your message
- Strengths and weaknesses in your own communication style
- Techniques and tools to improve your communication skills
Conflict management
This training is targeted towards all employees that might be involved in conflict situations during their daily professional activities. The participants accept that potential conflicts exist as soon as people start to work together. During this training session, a realistic setting will be created to demonstrate insights and tips as to how to react in an appropriate way during conflicts.
Dealing with aggression
Aggressive behaviour is becoming more and more frequent in our current society: a colleague that is upset, a client at the reception who is stirring trouble, a driver who shouts at you because you are sticking to the speed limit…What is your natural reaction? Do you fight back, do you flee or do you freeze? In this training programme you will learn how to deal efficiently with different forms of aggression.
How can you learn to control your aggression and yourself in a good way? The keynote of this training is the way you experience aggression. You will acquire an insight in the ideas that you unconsciously have and which influence your emotions and behaviour during these aggression incidents. From theoretical reference points you will be given tools to make and to keep aggression under control.
Presentation skills
Presentations are the most frequently used way of conveying messages and convincing people in today’s organizations. Yet countless hours are lost, meetings are wasted because presentations are of such a poor quality. PowerPoint is a wonderful tool, but so often misused to cover ones inability to deliver a good presentation.
These courses are probably some of the courses with the highest ROI.
We deliver courses and coaching for presentation skills in 3 different levels :
- Beginners
- Advanced
- Eexpert
Telephone skills
The training course on ‘telephone skills’ is ideal for anyone who has to make a lot of telephone calls with clients. You will learn to know your own telephone style and you will receive many tips and tricks to refine your telephone skills. Moreover you will learn to cope with difficult situations, namely the ‘difficult’ clients.
Complaint handling
We should consider complaints as a gift from our costumers, because complaints give us a lot of information on the quality of our products and services. A client that is not satisfied is not necessarily a « lost » client. The client tells us that there is a problem, but also that he or she gives us a second chance!
Now it is important not to lose this client. During this training, you will learn how to reinforce or to win back their confidence.
We will provide you with a lot of techniques, tips and tricks to deal in an optimal way with complaints. You will learn how to react to and to learn from complaints.
Media training
The media are the most important independent source of information for your clients, suppliers, investors. Learn how to behave and communicate with journalists and media in order to make sure that your messages get through and to create the best possible image for yourself and your company.
Business writing
Letters, e-mails, memos, newsletters, websites…Continuously we use written language in our business communications.This training programme will learn how you can dramatically improve the effectiveness of your writing with some simple advice, tips and exercises.
Elevator talk
During this training you will learn how to synthesize and bring a message in a short, clear and structured way.
It is a very valuable training in order to learn how to bring across information and updates between different levels and functions. It will also help you in networking and prospecting.